Why a Unified Customer Data Platform Gives StoreConnect Clients an Edge

August 14, 2025

Here’s what Salesforce’s Data Cloud lessons mean for StoreConnect users

Salesforce recently published “3 Lessons From Using Data Cloud to Power Real-Time Experiences”, offering practical insights into how unified, real-time data is transforming customer engagement.

The 3 lessons are:

The core message is clear: businesses that centralize and activate their data outperform those stuck in disconnected systems.

These lessons inspired this article because they perfectly highlight why StoreConnect, built on Salesforce and managed entirely from within the same logon as your CRM, gives businesses such a powerful edge.

Here is how these 3 lessons translate directly into advantages for StoreConnect users.

1. Disconnected data is costing you customers

Today’s customers expect more than fast service.

We all expect the best service from the world’s biggest companies. We are so used to it now, that when it is absent, we immediately notice the disjointed clunky feeling that stirs irritation. We want seamless, personalized experiences at every touchpoint.

In reality, delivering on that expectation requires a single, trusted view of your business and your customers.

For businesses using StoreConnect, this is a built-in advantage.

2. Running 100% on Salesforce, StoreConnect brings together everything needed to operate a modern commerce experience.

We are talking about products, customer profiles, orders, content and more, all in one place.

We did this for a reason when designing our product, with your business and the end customer in mind.

Here is how that unified approach creates real business impact.

3. Real-time visibility = real-world results

With StoreConnect, all your customer and commerce data lives in one system. There is no waiting for overnight syncs or reconciling data across disconnected tools. Teams can respond in the moment, whether it is accessing a customer’s full history during a support call or automatically updating stock levels across multiple stores.

This level of real-time visibility drives smarter decisions, faster service, and more relevant engagement.

4. Consistency builds trust

When data is scattered, even simple interactions can go wrong. Is the product still in stock? Is the customer profile accurate? Were loyalty points applied?

StoreConnect eliminates that uncertainty. Because it runs inside Salesforce, all data is connected and consistent, giving every team a complete, accurate picture of each customer. That means fewer errors, smoother service and stronger relationships. It can mean the difference between keeping your customer coming back or having them check out a competitor. Customers readily admit they will jump brands after a poor service experience.

5. Automation works because the data does

Automating processes is only powerful when the data feeding those automations is trustworthy. Salesforce’s watchword is trust. StoreConnect doubles down on this trust by ensuring your commerce, customer and content data are all managed in one platform.

Whether it is triggering a follow-up offer based on recent purchases or handling complex fulfillment workflows, automation just works because the underlying data is always current and complete.

The StoreConnect Advantage

StoreConnect is a new breed of truly unified commerce that empowers businesses to deliver fast, seamless and highly personalized experiences, all without building custom integrations or managing disconnected systems. Other platforms tout the word “unified” but it is a marketing ploy - it is still siloed in separate systems that have to be made to talk to each other. By using Salesforce as the core platform, it becomes possible to scale intelligently, automate confidently and adapt quickly.

The result? More control, less complexity and a customer experience that actually keeps up with customer expectations.

Don’t just take our word for it. Discover the real-world impact of unified commerce.

Read our customer stories.