AI Agents
Smarter AI Agents, Built for eCommerce
Turn conversations into conversions with AI you can trust.
Enterprise-ready intelligence that’s accurate, scalable and among the fastest to implement.
Native Agentforce Package
Powerful AI agents that understand your eCommerce operations, customers and data without additional integrations.
Complete Agentforce Integration
Extends intelligence across the entire Salesforce ecosystem—supporting customer service, sales and personalized marketing through trusted AI.
Grounded in Your Own Data
Powered only by your own business information, eliminating hallucinations and ensuring that every response is accurate, reliable and brand-safe.
Seamless and Secure Agents
Since StoreConnect is built natively on Salesforce, your AI Agents are not isolated chatbots, they are part of the entire Salesforce Agentforce ecosystem. They can instantly pull context from customer profiles, order histories or service records. Imagine a customer asking about a replacement part: the AI knows exactly what they purchased and can provide the right answer on the spot. This eliminates repetitive back-and-forth conversations, reduces customer effort and makes support smoother for your team.
Promotions & Discounts
AI Agents go beyond generic answers by tailoring interactions to each individual. They use your custom data model and Salesforce records to suggest products, highlight promotions or guide buyers through configuration options. A customer who bought a camera, for instance, can be offered compatible lenses or accessories in the same conversation, driving additional sales without the need for a costly third-party recommendation engine.
Reduced Support Costs
Routine questions like “Where’s my order?” or “How do I return an item?” are handled instantly by AI Agents. This frees your support staff from repetitive tasks and allows them to focus on high-value customer interactions. The result is lower operational costs, faster response times and happier customers, without having to invest in separate chatbot subscriptions or additional headcount.
Always Up to Date
Because the agents connect directly to StoreConnect and Salesforce data, they automatically reflect the latest products, policies and promotions. You never need to retrain them or manually update their knowledge base. That means when you launch a new product or change a shipping option, your AI Agents know instantly. Other AI tools require hours of syncing and retraining, but with StoreConnect it is seamless.
Scalable, Enterprise-Grade AI
Whether you are dealing with a handful of queries or thousands during a viral campaign, StoreConnect AI Agents scale effortlessly on Salesforce’s enterprise infrastructure. You do not need to worry about outages, lag or surprise infrastructure costs. Your customers get the same fast, reliable experience whether it is a normal Tuesday or your busiest sales event of the year.
Safer, Brand-Aligned AI
Because the AI Agents only use your own data, every answer aligns with your brand’s tone, policies and values. You can trust them to stay on-script and on-brand unlike generic chatbots that risk producing off-message or even unsafe responses. Every interaction reinforces your brand identity, giving customers a consistent and professional experience.
Seamless Integration
StoreConnect is an eCommerce AppExchange package for Salesforce.
Your store is created entirely within Salesforce.
All sales, stock, customer and user information lives in Salesforce for all your staff to see and to use to expand your business.
