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EPISODE 10 🎙️ The 72% eCommerce Gap: Why Your Customers Feel Disconnected
https://open.spotify.com/episode/7z6nWcj170GOPEekmzV8Cr?si=5ead63f8ab0e4efc

~ 1 min read

In this ‘espresso’ episode, David Brier delves into the surprising disconnect between CEOs and customers when it comes to delivering a superior customer experience.

While 80% of CEOs believe they provide top-notch service, only 8% of customers agree.

David discusses the importance of making customers feel valued and empowered, highlighting the dangers of over-relying on automation and efficiency, which can strip away the human connection and leave a business feeling soulless.

September 02, 2024 ·