EPISODE 19 šļø Customer Experience 2024: Trends and Insights Featuring Michael Diamond
https://open.spotify.com/episode/1rqoqqvs9bqkb5DmYJHE6h?si=aa35c64360c0401e
In this episode of the Customer Commerce Podcast, hosts Mikel Lindsaar and Jessica engage with Michael Diamond, CEO of ā Arcuriousā , to explore the evolving landscape of customer engagement, particularly in the context of AI and CRM systems. They discuss insights from this years Dreamforce, the importance of personal connections in business, and how companies can leverage data to enhance customer experiences. The conversation emphasizes the need for businesses to build strong foundations in CRM and data management to foster meaningful relationships with customers.