Agentforce + StoreConnect: What It Means for Commerce

Running a commerce business today is no easy job.

Customers expect fast answers, personalized recommendations and a seamless shopping experience all while businesses try to keep costs down and teams focused. That is where StoreConnect and Agentforce on Salesforce come together to make a real difference.

With StoreConnect all of your product and customer data already lives inside Salesforce.

That means Agentforce can put that data to work straight away: no complicated APIs, connectors or reformatting required. In fact, one StoreConnect customer had their Agent live and working in just two weeks.

So what does this look like in practice?

Imagine giving your customers a digital concierge who can act as receptionist, product expert and customer service rep all in one. That is what StoreConnect + Agentforce delivers.

The Big Benefits for Commerce Businesses

1. More sales & happier customers

• Personalized shopping: Agents use CRM data to make tailored product suggestions just like a personal shopper.

• 24/7 support: Customers get instant help any time of day with questions answered and orders managed automatically.

Better experiences: Quick contextual responses mean customers feel understood, supported and more likely to come back.

2. Time back for your team

• Automation built in: Tasks like booking appointments, checking orders or answering FAQs run on autopilot.

• A bigger team without hiring: One business found the StoreConnect Agent gave them the capacity of “three or four extra receptionists.”

• Fewer roadblocks for customers: Features like voice input make it easy for anyone to ask a question without needing tech know-how.

3. Smarter scaling at lower cost

• Scale with demand: Agents handle more customer inquiries as your business grows without adding more staff.

• Cut costs: Automated follow-ups, shipment updates and product questions free your team from repetitive work.

• Room to grow: With routine tasks covered small teams can focus on expansion and big-picture goals.

4. Smooth, seamless operations

• Built into Salesforce: Because StoreConnect is native, agents work directly with your data triggering workflows and approvals instantly.

• Omnichannel by design: Customers can engage however they want (chat, voice or web) and get a consistent experience.

• Getting smarter every day: Agentforce keeps learning from interactions becoming more useful over time.

The Bottom Line

StoreConnect and Agentforce give commerce businesses the tools to work smarter not harder. You can deliver personalized round-the-clock experiences for your customers while freeing your team to focus on the work that really matters.

It is not about replacing people, it is about giving small teams the power of big ones and giving customers the seamless experiences they expect.

See the Agent in action: Ready to see how a StoreConnect Agent delivers a seamless customer experience in real life? Watch our demo here to see it at work.